![]() For Terminal Services or Remote Desktop connections, make sure that the server you want to connect to is running Microsoft Terminal Services or Remote Desktop, and is connected to the Internet.Prior to connecting with RDP/VNC, ensure the following conditions are met: In some cases, you may need to configure a computer’s firewall to connect with RDP. Microsoft Terminal Services and Remote Desktop connections are always secured through the use of RC4 encryption. This applies to both Terminal Services or Remote Desktop and VNC connections. If you are using a BlackBerry Enterprise Server, all data sent between the BlackBerry Enterprise Server and the BlackBerry smartphones is encrypted with TDES or AES. Mobile Admin supports several RDP/VNC security options. If your mobile device is not on the same network as the server, try enabling the Mobile Admin Proxy. Sometimes mobile devices will not use the local LAN's dns settings, this causes some dns lookups to fail for. If you are on WiFi, try using the ip address of the server. RDP and VNC both use TCP/IP sockets to communicate with the server. You must have "Allow connections from computers running any version of Remote Desktop" enabled on the Windows machine. The port number used can be modified in the Mobile Admin configuration. RDP/VNC is detected by looking for an open port on 3389(RDP) or 5900(VNC). You have permission to access the server.The server is running Microsoft Terminal Services (on Windows 2000 or 2003) or Microsoft Remote Desktop (on Windows XP) or the computer has a Virtual Network Computing (VNC) server installed.Mobile Admin allows you to use your wireless device to view and control the desktop of any server, provided the following conditions are met: VNC connections are not supported on iOS devices. For VNC connections, Mobile Admin acts as a VNC client on your wireless device. ![]() A VNC client connects to a VNC server to receive screen updates and to process keyboard and mouse movements. RDP in Mobile Admin versions 8.0 and below is not compatible with Windows Server 2012 or Windows 8. Mobile Admin acts as a Terminal Services or Remote Desktop client on your wireless device and processes keyboard and mouse data from the remote server. Remote Desktop Protocol (RDP) is a communications protocol that allows you to connect securely to any server that is running Terminal Services or Remote Desktop. ![]()
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